Terms and Conditions
Acceptance of an accommodation booking is acknowledgment and agreement to these terms and conditions.
The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
*Exceptions – See Peak Period Terms & Conditions
A minimum one night non-refundable deposit is required for all Cabin Bookings with the balance payable upon check in.
A minimum one night non-refundable deposit is required for ALL Bookings within peak periods. Refer Peak Period Terms & Conditions.
Cancellation & Refund Policy
*Exceptions – See Peak Period Terms & Conditions
- All one-night deposits are non-refundable.
- Bookings cancelled 21 days or more prior to arrival date will be refunded less the one-night non-refundable deposit.
- Bookings cancelled less than 21 days prior to arrival will be refunded 25% of the total accommodation deposit paid (or one nights accommodation whichever is greater).
- Bookings can be moved, however, prices may change.
- All payments can be transferred as a Credit for a 12 month period, rather than receiving a refund. At the conclusion of the 12 month period, the credit is forfeited.
- Group Bookings (two or more bookings) attract the same cancellation requirements as above, however, 30 days notice must be given.
- No refunds are given for early departures or cancellations once arrived. This includes shortening your stay due to inclement weather.
- Should Gladstone Area Water Board close the Lake at any time, but the caravan park remains open, cancellation fees as stated above will apply.
Peak Period Terms & Conditions
- Peak Period is defined as all Queensland School Holidays and all declared public holiday weekends (Friday to Monday).
- All bookings made for Peak Periods must meet the following:
- A minimum one-night non-refundable deposit is required at time of booking.
- Full payment is required 21 days prior to arrival. Your booking may be cancelled and all deposits forfeited should full payment not be received.
- For bookings made within 21 days of arriving, full payment is required at time of booking.
- Bookings between the 15th December and 7th January can be cancelled or amended up until the 1st November. After this date all reservations are non-refundable.
- Bookings for Easter (Good Friday to Easter Monday) can be cancelled or amended up until the 1st March. After this date all reservations are non-refundable.
- Minimum night periods apply to certain Peak Periods.